Privacy Policy
Apartnership in trust
JoyBath is set to create a high-quality,low-priced line of bathroomproducts to ourcustomers.
This partnership extends to the way we handle your personal information. Justas shopping at JoyBath is a co-operativeexperience, JoyBath makes a point ofworking with our customers when it comes to their privacy. This Privacy Noticeis our way of telling you what information we collect, how we use it, who wewill disclose it to and how you can access, change and remove your information.
Helpus build a better JoyBath
In order to create a better JoyBath,we need your help. You can help by providing us with various kinds ofinformation to help JoyBath serve you better, andultimately improve JoyBath for everyone. Belowyou’ll find an explanation of some of the reasons we request information fromyou, as well as some details about how we obtain and use thatinformation.
This Privacy Policy applies to all users of Euro Water Venture Limited – JoyBath website (www.joybath.com) which is operated by Euro Water Venture Limited – JoyBath ("JoyBath ", "we", "us", "our").
We recognise the importance of your privacy and maintaining the confidentialityof your personal information. This Privacy Policy applies to all products andservices provided by us and sets out how we may collect, use and disclose yourpersonal information. This Privacy Policy is governed by and observes therequirements of the Personal Data (Privacy) Ordinance (Cap. 486) (the"Ordinance").
A.PERSONAL INFORMATION COLLECTION STATEMENT
A.1.1
Your privacy is important to us and we have taken steps to ensure that we donot collect more information from you than is necessary for us to provide youwith our services and to protect any account(s) you hold with us.
A.1.2
We may ask you to provide personal information when you use our website. The data("Personal Data") that we may ask you to supply includes withoutlimitation salutation, name, gender, telephone number, email address, deliveryaddress and payment account details.
A.1.3
Please note that it is mandatory for you to provide certain categories ofPersonal Data (as specified at the time of collection). In the event that youdo not provide any Personal Data indicated as mandatory, we may not be able toprovide you with our products or services.
A.2.USE AND DISCLOSURE OF PERSONAL DATA
A.2.1
If you provide any personal data to us, you are deemed to have authorised us tocollect, retain and use personal information about you for the followingpurposes:
a. providing you with customer service including but not limited to processingand effecting sales, orders, refunds and exchanges relating to productsavailable for sale in our stores or through our website and our services suchas assembly and delivery services,putting together shopping lists for you, providing you with a more personalisedexperience on our website and responding to your queries, feedback orclaims;
b. providing you with our promotional materials (including but not limited toupdates to our website);
c. maintaining the security of our stores;
d. performing research or statistical analysis in order to improve our productsand services and for marketing and promotional purposes; and
e. making such disclosures as may be required for any of the above purposes oras required by law or in respect of any feedback or claims made by you
A.2.2
You further agree that we may disclose and transfer (whether in Hong Kong orabroad) your Personal Data to Euro Water Venture Limited and/or to third party services providers engaged by us toassist with providing you with our services (including data entry, managing ourcustomer database, processing, effecting and verifying sales, orders, refundsand/or exchanges relating to products available for sale in our stores orthrough our website) contacting you to participate in customer satisfactionsurveys from time to time and securely disposing of your Personal Data("Third Party Service Providers").These Third Party Service Providersare under a duty of confidentiality to us and are only permitted to use yourPersonal Data in connection with the purposes specified at A.2.1 above, and notfor their own purposes (including direct marketing).
A.2.3
When necessary we may also disclose and transfer (whether in Hong Kong orabroad) your Personal Data to our professional advisers, franchisor, lawenforcement agencies, insurers, government and regulatory and otherorganisations for purposes specified at A.2.1(e) above.
A.2.4
We may use your name, phone number, delivery address and email address("Marketing Data") to provide marketing materials ("MarketingMaterials”) to you relating to goods/services sold/offered in our retail storeswhich shall include retail, cosmetics and beauty, health, wellbeing andmedical, insurance, financial, music, sports, betting (lucky draw), dining,travel, banking, electronics, home, office and business supplies, technology,outdoors, furniture, lighting, décor, home accessories, services such assewing, kitchen planning, lighting installation, floor laying, assembly anddelivery services, media and publications.
A.2.5
We may share aggregate data that does not allow you to be identified with thirdparties for various purposes (including marketing and advertising), and may usethis data in order to better understand your needs and to improve and adapt ourproducts and services.
A.2.6
Any personal information supplied by you will be retained by us and will beaccessible by our employees,any Third Party Service Providers engaged by us andthird parties referred to at A.2.3 above, for or in relation to any of the purposesstated in A.2.1 herein.
B.CONFIDENTIALITY
B.1
Personal Data held by us relating to our online customers or to visitors to ourwebsites will be kept confidential in accordance with this PrivacyPolicy.
B.2
Any questions, comments, suggestions or information other than Personal Datasent or posted to the site, or any part of the site, by visitors will be deemedvoluntarily provided to us on a non-confidential and non-proprietary basis. Wereserve the right to use, reproduce, disclose, transmit, publish, broadcastand/or post elsewhere such information freely, including passing it to anyassociated company for example, in connection with the development, manufactureand marketing of products and services and to meet customer needs.
C.SAFETY OF PERSONAL DATA
C.1
All reasonable efforts are made to ensure that any personal data held by us isstored in a secure and safe place, and accessed only by our authorisedemployees or authorised Third Party Service Providers.
C.2
You should be aware that no system is impenetrable and no information providedover the Internet can be guaranteed to be completely secure. Accordingly, wecannot guarantee the security of any information that you transmit to us orreceive from us over the Internet.
D.LINKS
This site may contain links to other sites and pages which are operated bythird parties. We have no control over the content of the linked websites orthe way in which the operators of those websites deal with your Personal Data.You should review the privacy policy for those third party websites tounderstand the ways in which your Personal Data may be used by those thirdparties.
E.INFORMATION COLLECTED WHEN YOU USE OUR WEBSITE
We may use 'cookies' on this site in order to :
* enable tighter security
* enable online customers to keep browsing
* personalise sites for customers
* build online customer or visitor profiles
Cookies are pieces of information stored in your hard-drive about yourpreferences on our site, which enable the site to be tailored to you in futurevisits. Customers who want to disallow cookies can do so on their web browser.However, by disabling cookies you may not be able to access all parts of ourwebsite.
F.RIGHT TO ACCESS/ CORRECT PERSONAL DATA
F.1
Under the Ordinance, you have the right of access to personal information heldby us and to request correction of the information
F.2
If you have any questions regarding this Privacy Policy or if you wish toaccess or correct your Personal Data, you may send your request in writing tothe following address:
Personal Data Officer
Euro Water VentureLimited
Flat 2003-04, 20/F,
Kwai Hung Holdings Centre,
89 King’s Road, North Point,
Hong Kong.
Email: info@joybath.com
F.3
In accordance with the Ordinance, we reserve the right to charge you areasonable fee for the processing of any data access or correction request.
G.AMENDMENTS
We may amend or update this Privacy Policy from time to time and allinformation will be governed by our most recent Privacy Policy, available onour website at www.joybath.com